General

  1. 1. What is Fly JetPets?

    Fly JetPets is a Dubai-based pet-friendly private jet charter service. We specialize in arranging premium pet travel by private aviation - both private and shared charter - with pet travel documentation, ground transport, and concierge services coordinated end-to-end by a dedicated Personal Travel Coordinator. Our focus is on travel where the pet flies in the cabin with their family, never in the cargo hold.
  2. 2. What makes Fly JetPets different from other private charter companies?

    Most private charter companies will accommodate pets but treat them as an exception to their core service. Fly JetPets is built around pet travel as the core of every booking - from how aircraft are selected, to how pet travel documentation is handled, to how ground arrangements are made.
  3. 3. What is a Personal Travel Coordinator?

    Your Personal Travel Coordinator is your single point of contact at Fly JetPets - the person who handles every aspect of your booking from inquiry through arrival, and stays in close contact throughout the journey itself. The same coordinator handles your aircraft selection, pet travel documentation coordination, ground transport arrangements, and any concierge services, where requested. You work with one person who knows your journey.
  4. 4. Is Fly JetPets a legally registered entity?

    Yes. Fly JetPets is a legally registered entity in Dubai, United Arab Emirates. We are licensed by the Dubai Integrated Economic Zones Authority (License No. 06492) and hold a permit from the Dubai Civil Aviation Authority (DCAA Permit No. 6312) to conduct aviation-related activities.
  5. 5. Is Fly JetPets an air carrier?

    No. Fly JetPets is not an air carrier and does not own or operate aircraft. We act as an agent on behalf of our clients, coordinating premium pet travel through our network of certified, licensed aircraft operators. All flights are operated by certified air carriers in full compliance with international safety regulations.
  6. 6. Who operates the aircraft on Fly JetPets' trips?

    Fly JetPets is not an air carrier and does not operate aircraft. All flights are operated by certified, licensed air carriers. We coordinate flight arrangements through our strategic partners, who source the aircraft from a global network of licensed and trusted aircraft operators. The specific operator for every trip may vary depending on aircraft availability and operational factors. All aircrafts are operated by certified air carriers in full compliance with international safety regulations.
  7. 7. How can I verify the credibility of Fly JetPets?

    Trust is built through transparency. A few ways you can verify our credibility:
    • We are a legally registered company in Dubai with a license from the Dubai Integrated Economic Zones Authority and a permit from the Dubai Civil Aviation Authority. Documentation is available upon request.
    • All invoices are paid directly to our company bank account under the registered name Fly JetPets FZCO. We never accept payment to a personal or third-party account.
    • We work with established industry partners including Jetex (global executive aviation) and Pawsome Pets (award-winning pet relocation specialists).
    • References from past clients are available upon request.
    If there are other ways you'd prefer to verify our credibility, please get in touch.
  8. 8. Where is Fly JetPets based?

    Fly JetPets is headquartered in Dubai, United Arab Emirates. We arrange pet travel on routes worldwide.

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