With private charter, you book the entire aircraft for yourself, your companions, and your pet, with full flexibility on route, dates, and aircraft. With shared charter, you book a seat on a planned flight, sharing the cost of the aircraft with other passengers travelling with their pets. Shared charter is more cost-efficient, but it's available only on selected routes and dates, and requires the target number of passengers to be reached for the flight to be confirmed.

Private charter pricing varies significantly based on the route, the number of passengers and pets, the travel date, the aircraft type, availability, positioning, and other operational factors. Most journeys involve a combination of these variables, which is why we provide tailored quotes rather than fixed pricing. Submit your trip details and your Personal Travel Coordinator will prepare a proposal based on your specific journey.

Yes, we have access to empty leg opportunities through our network of operators. However, empty legs are heavily subject to availability and timing - they typically only appear close to the travel date, often 1 to 7 days prior, depending on whether an aircraft happens to be repositioning on a matching route and date. For travel with pets, where pet travel documentation often requires lead time to process, empty legs can be challenging to rely on as a primary travel plan because availability is confirmed only at the last minute.

We plan shared charter routes based on demand. Passengers travelling with their pets on the same route and travel window pool together, sharing the cost of the aircraft. Once the target number of passengers is reached, the flight is officially confirmed and your Personal Travel Coordinator shares the final flight details. Departures are tentative until confirmation.

If a flight doesn't reach the target number of passengers, we'll work with you to find an alternative, this could mean rescheduling to another date, joining another route, or exploring private charter options. If none of these alternatives works for your needs, your payment is fully refundable, or it can be applied as credit toward a future Fly JetPets flight, whichever you prefer.

A flight is confirmed once the target number of passengers is reached. The latest confirmation timeline varies by flight, typically ranging from around 3 to 6 weeks before departure, but this varies based on routes and operational factors. The specific confirmation deadline for your flight will be clearly outlined in the booking terms on your invoice.

Yes, that's the core of how we operate. Pets travel in the cabin with you on every Fly JetPets flight, never in the cargo hold.

We have access to a network of certified aircraft operators across all categories, from light jets to mid-size jets, heavy jets, ultra-long-range jets, and business liners (VIP-configured commercial airliners such as Boeing Business Jets and Airbus Corporate Jets). Your Personal Travel Coordinator will propose aircraft options suited to your route, party size, and preferences.

Yes. For private charter, complimentary chauffeur service is included in Dubai. For shared charter and additional locations, chauffeur and ground transport services are available as an add-on, arranged through our network in major cities.

Yes. We can arrange a range of concierge services tailored to your journey - pet-friendly hotels, restaurant bookings, additional ground transport at other destinations, and other arrangements your journey requires. Let your Personal Travel Coordinator know what you need.

We can arrange a range of additional services for your pet - personalized in-flight meals, travel nanny assistance, sleep mats, hotel arrangements at destinations, and more. Let us know what your pet needs, and we'll do our best to make it happen.